The Transparent Performance blog was inspired by www.transparentuptime.com, a blog by Lenny Rachitsky, long time evangelist of the concept of performance transparency. Lenny presented at Velocity 2010 and is often quoted by the media including in the Wall Street Journal on the subject. He chose to discontinue his blog in November 2010 when he started his new venture, Localmind.
We are inherent fans of Lenny and didn’t want to see the advocacy of public transparency end with him, so with his approval, we started the Transparent Performance blog.
Public transparency induces and instills a higher trust in a company and its brand – not less. It also gets the message across quickly and efficiently, so it can then be relayed across social networks, instead of leaving it up to the guesses of the public or the media. Finally, it will save serious money in the company’s contact center, as it sets the right expectations.
The Transparent Uptime blog is dedicated to educating companies on how to be more transparent. We will highlight stellar examples of transparency, opine on transparency trends, report on how well company’s respond to downtime in real time, have expert contributors, share articles, and more.
Next to the blog we also created a public status page directory, where we list all the public status pages we can find. Do let us know (contact details below) when you find status dashboards that are not included yet!
Finally we hope the blog will also be a hub for information on being transparent about downtime and performance. In the section “resources” we will provide tips, tricks, and tools that can help organizations achieve transparency.
We hope you enjoy this blog and encourage you to comment or contact us if you are interested in contributing to the Transparent Performance community.